SHIPPING & DELIVERY

DELIVERY INFORMATION

At B&C, we offer fast and reliable delivery across Australia to make sure your skincare arrives fresh and on time!

Shipping Options:

Standard Shipping
• Delivered within 2–6 business days (same state) or 3–10 business days (interstate)

Express Shipping
• Delivered within 1–3 business days, depending on location

Melbourne Pick-Up Option

Live in Melbourne? You can pick up your order at our pop-up store in Melbourne Central—free of charge!
• We’ll notify you by email or SMS when your order is ready
• Just bring your confirmation email when picking up.

RETURNS & EXCHANGES

At B&C, your satisfaction is important to us. Due to hygiene and safety reasons, we are unable to accept returns or exchanges on facial masks unless the item is faulty or incorrect.

If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 7 days of delivery with your order number and photos of the issue. We’ll gladly offer a replacement, store credit, or refund, depending on the situation.

To be eligible for a refund or exchange:

The issue must be reported within 7 days of receiving your order.
Items must be unused and in original packaging (unless faulty).
Proof of purchase is required.

We reserve the right to decline a return if it does not meet the above conditions.

For assistance, please email us at bandctradingptyltd@gmail.com — we’re here to help!

If you have any questions about our shipping methods or packaging, feel free to reach out to our customer support team. Your satisfaction is our top priority.